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Open Designs

Community. Driven.

    • CommentAuthorMattKern
    • CommentTimeJul 22nd 2008
     
    I am having a discussion on another board about participation rates of members, i.e. # of people registered on a site vs. # people that actively participate in any 30 day time frame.

    The number 1% was put out there as being average. That seems low to me.

    Just curious if anyone had any idea what the percentage would be for here. Is number of registered users public knowledge at OD?
  1.  
    It can be public knowledge, if you want any infomation feel free to ask.

    As of this post there are currently 5330 registered members. Of those 86 have posted on the forum within the last 30 days. So that makes the figure 1.6%.

    But if you then check who has been active as in last seen while logged in, the number goes to 155 which makes the figure 2.9%.
    •  
      CommentAuthorJeremyD
    • CommentTimeJul 22nd 2008
     
    what percent registered and submitted a design?
  2.  
    210 unique users have submitted one or more designs, so 3.9% of the currently registered users.
    • CommentAuthorcthelight
    • CommentTimeJul 22nd 2008 edited by cthelight on the 22nd July 2008 at 16:36:29 EDT
     
    So we have like 96% users that we can remove?
  3.  
    Why would they need removing? They're not doing any harm sitting in there so it seems silly to remove them surely?
    • CommentAuthorMattKern
    • CommentTimeJul 22nd 2008
     
    Thats cool. Thanks so much for that info Christopher.
    •  
      CommentAuthorSean
    • CommentTimeJul 22nd 2008
     
    @Christopher: As we know, you don't need an account to view the forum or to download designs. You only need one to comment or start posts, so I think any users who haven't commented or started a thread in 8-12 months should be removed. If they need to comment or start a thread, they can re-register. That will help clean up the database a little bit.
    • CommentAuthorpapab30
    • CommentTimeJul 22nd 2008
     
    Why remove them from the database? You have their email addresses, send out one big massive email blast to those 96% and say, 'Hey, we haven't seen you around Open Designs in the past few months, we've done some great things here, new designs, etc. etc.' and see how many of those users come and make a visit.

    If you get any percentage at all, you've justified keeping the registered users in the database. If no one comes back, then you haven't lost anything. I'm sure that having a news letter or something go out once in a while sure wouldn't hurt the site.

    What do you say...?
    •  
      CommentAuthorJJenZz
    • CommentTimeJul 23rd 2008
     
    Newsletter is a good idea :)
    •  
      CommentAuthorbakercad
    • CommentTimeJul 23rd 2008
     
    I see no reason to remove anyone from the database. They're not hurting anyone.

    I agree! A newsletter is a good idea
    •  
      CommentAuthorSean
    • CommentTimeJul 23rd 2008 edited by Sean on the 23rd July 2008 at 12:32:19 EDT
     
    @papab30: I explained in my previous comment why I think we should remove them. I had said:

    ...you don't need an account to view the forum or to download designs. You only need one to comment or start posts, so I think any users who haven't commented or started a thread in 8-12 months should be removed.

    So again, to view the Open Designs forum or read comments, you don't need an account. You also don't need an account to download design templates. If people don't post threads or comments, having an account is pointless.

    @JJenZz: What would we put in a newsletter that can't be viewed in a forum post or on the OD home page blog? Newsletters are cool but for OD I think it would be a waste of time since anything that we could put in a news letter could be a weekly or monthly post in the forum.

    @bakercad: Agreed, they are not hurting anyone but having user accounts sitting dormant for 8-12 months without any posting or commenting does fill up the database and if people just want to read the forum or download designs, no account is needed.

    I'm not saying removing dormant accounts who have posted or commented in the past, just the users who don't post or comment. My thoughts on this is just looking at ways we can keep the backend tidy and clean without unused accounts taking up space.
  4.  
    I think an email... not a newsletter is a good idea. Just something saying hi and reminding everyone that they belong to OD. Warn then that due to lack of account activity there account will be removed in 5 days (or something) to give them a chance to come back, idk. At least dont remove the accounts without notifying the users.
    •  
      CommentAuthorSean
    • CommentTimeJul 23rd 2008 edited by Sean on the 23rd July 2008 at 14:36:20 EDT
     
    Posted By: conartistdesigns...Warn them that due to lack of account activity there account will be removed in 5 days (or something) to give them a chance to come back. At least don't remove the accounts without notifying the users.

    I think not posting or commenting is lack of activity, at least worthy of having an account that isn't doing anything specific to some degree.

    As mentioned before, if you only read posts and comments on the forum (which is fine) or download design templates (also perfectly fine), no account is necessary, so either people have registered an account thinking they need one to download designs or to read the forum. Both are untrue.

    You only need an account if you submit templates, forum posting or commenting. Nothing else.

    I'm puzzled at how people don't get what I'm saying here. I'm not saying zap accounts who have posted or commented, only accounts that have no activity which is required to have an account that's been unused for 8-12 months.

    How would sending these technically un-active user accounts an email do anything? Example: "Hi, you have an OD account but don't post or comment, you only download designs and read the forum which a user account is not needed for this, so we are going to remove your account unless you post or comment within X days". To me that's a huge waste of time.

    If people download designs and read the forum, they are being active but for those two functions, accounts are not necessary and as pointed out by Christopher, we have thousands of registered accounts doing just this... absolutely nothing forum posting, comment or design submission related.
    • CommentAuthorfernbap
    • CommentTimeJul 23rd 2008
     
    Just my 2 cents:

    It happens to me. I go to a forum, i see stuff, but i wonder if there is stuff only available to registered members. So, i register, just to realize that i got nothing from it. I believe many members are just that.
    •  
      CommentAuthorSean
    • CommentTimeJul 23rd 2008
     
    Posted By: fernbapIt happens to me. I go to a forum, i see stuff, but i wonder if there is stuff only available to registered members. So, i register, just to realize that i got nothing from it. I believe many members are just that.

    So if that's the case, we need to have more clear FAQ's or instructions... sort of a "how-to" get the most out of OD and what having an account verses not having account does for you.
    •  
      CommentAuthorSean
    • CommentTimeJul 23rd 2008
     
    I've just updated our help and FAQ page with some much needed information, so maybe this will help for future users.
    •  
      CommentAuthorbakercad
    • CommentTimeJul 23rd 2008
     
    Posted By: SeanI'm puzzled at how people don't get what I'm saying here


    I for one, never said that I don't get what you're saying. I understand. But now that I think of it, a newsletter is not needed. After a member has been here for 12 months without posting at all, send them an email like papab30 said. Say something like

    "Hey, we haven't seen you around Open Designs in the past 12 months, we've done some great things here, new designs...etc, etc.

    To keep your account active, please click here [supply link] within 7 days. If after 7 days your account remains inactive it will be deleted. Of course, you can always come back, but you'll need to register all over again.

    Thank you for understanding.

    OpenDesigns.org"
    •  
      CommentAuthorSean
    • CommentTimeJul 23rd 2008 edited by Sean on the 23rd July 2008 at 16:02:34 EDT
     
    Posted By: bakercad I for one, never said that I don't get what you're saying. I understand. But now that I think of it, a newsletter is not needed. After a member has been here for 12 months without posting at all, send them an email like papab30 said.

    @bakercad: I wasn't pointing the finger at your specifically. I've actually received a few emails saying I'm an idiot for what I'm suggesting. Eh. Hehe.

    I can see sending an email to users who were once active (posting, commenting or submitting designs) and are no longer active, but those are not the users I'm talking about.

    I'm talking about users who have registered an account 8-12 months ago, have never posted a thread, commented on a thread or submitted designs. These users who have registered accounts are not contributing per se to the site and are filling the database up with un-used accounts.

    I'm suggesting user account pruning which a lot of member based sites do after X amount of time.

    Currently there are well over 2,000 user accounts that fall into this 8-12 month category without ANY activity.

    I'm not looking to kick anyone out. People can read the forum, read comments and download designs. No account is needed. If they choose to interact with the site at a later time, then they can re register an account then the account would be locked in because they either commented, posted a thread or submitted a design.
    •  
      CommentAuthoracousticsam
    • CommentTimeJul 23rd 2008 edited by acousticsam on the 23rd July 2008 at 20:03:25 EDT
     
    Posted By: SeanI can see sending an email to users who were once active (posting, commenting or submitting designs) and are no longer active, but those are not the users I'm talking about.

    If members were active (posting, commenting, submitting) even 8 or more months ago, what's to say that a little reminder before we cancel their account wouldn't spur them to come back and become a valuable member of the community?

    I have nothing against cleaning up the database, but it's just common courtesy to give these people a bit of notice. It only takes a few minutes to fire off a mass email, doesn't it?
    • CommentAuthor19jump
    • CommentTimeJul 23rd 2008
     
    Hi everyone

    As a 'dormant' member I am opposed to getting an eviction Email.

    I read the forum entries I am interested in and learn from them. If I have anything unique to add I will. Likewise some of the designs posted here are fantastic but I don't feel it beneficial to add another slightly tweaked variation on previous submissions.
    smile
    •  
      CommentAuthorSean
    • CommentTimeJul 23rd 2008
     
    Posted By: acousticsamIf members were active (posting, commenting, submitting) even 8 or more months ago, what's to say that a little reminder before we cancel their account wouldn't spur them to come back and become a valuable member of the community?

    I have nothing against cleaning up the database, but it's just common courtesy to give these people a bit of notice. It only takes a few minutes to fire off a mass email, doesn't it?

    @acousticsam: I'm not talking about members who have posted, commented or submitted a design. I'm talking about users who have only registered an account and not posted, commented or submitted a design.

    Posted By: 19jumpAs a 'dormant' member I am opposed to getting an eviction Email.

    @19jump: You are one of the members who this wouldn't apply because even though you haven't posted, commented or submitted a design in a while, you have at one point been active, so your account would stay.

    Again, I am talking about people who have accounts that don't do anything with it. No account is required to read the forum or download designs.
    • CommentAuthor19jump
    • CommentTimeJul 23rd 2008
     
    Well alright then ...
    • CommentAuthorpapab30
    • CommentTimeJul 23rd 2008
     
    Sean,

    I think we have a pretty good idea by now that a person DOES NOT NEED an account to read the forums, or to download a template. But, I think what's missing is seeing that something caused a person to 'want' to sign up for an account on Open Designs. From what I can see, there was something that caused them to go through the effort (how little it might be) to fill in a form to register an account. Maybe they've never used it since, but I think just by that fact it would be a good idea to shake the rafters and see why this person never used the account, and where they went instead of coming back to Open Designs.

    For as busy as this community is, you would really think that there should be more 150 people being active community members, and this would be a good way of getting some new repeat customers.
    •  
      CommentAuthorSean
    • CommentTimeJul 23rd 2008 edited by Sean on the 23rd July 2008 at 22:50:30 EDT
     
    Posted By: papab30...I think what's missing is seeing that something caused a person to 'want' to sign up for an account on Open Designs. From what I can see, there was something that caused them to go through the effort (how little it might be) to fill in a form to register an account. Maybe they've never used it since, but I think just by that fact it would be a good idea to shake the rafters and see why this person never used the account, and where they went instead of coming back to Open Designs.

    For as busy as this community is, you would really think that there should be more 150 people being active community members, and this would be a good way of getting some new repeat customers.

    Good points. However I'm thinking a lot of people probably thought it was required to register to do anything on the site. Until today, our help and FAQ page was pretty light on content, so I updated it. Maybe that will help for future sign ups.

    We also get a lot of sign ups from people who just try and spam the forum but we've got that pretty much under control now with moderators being able to be more active in the forum with removals, edits, etc.

    I'm thinking even if we send out a bulk mailing to 2,000+ un-active user accounts doing as you and a couple people suggested, it's not going to get them to post, comment or possibly submit designs.

    The site is a few years old now, and anyone taking a quick moment to look at the forum or designs has a pretty good idea what the site is about.

    We do need to clean up the database but I think we also need something in place for situations like this... especially after we send out a bulk email.

    Even after that, people will most likely still not post or comment, so then what? Would it be ok then to remove the unused accounts that are 8-12 months or older?
    • CommentAuthorpapab30
    • CommentTimeJul 24th 2008
     
    I have no problem with doing DELETE FROM USERTABLE WHERE LASTLOGIN < 1/1/2008.

    I would just hate to see throwing away that many contacts without first trying to encourage them to at least visit one more time. If they don't login at least once after the email, then delete them from the database.

    A simple cron job would work to run through the users table, check last login and then fire off a reminder email to all users who haven't logged in during a set time frame. Remind the user that due to space restrictions and what not tthat all users who have no been active for a period of time will be removed. With this action you give those people a chance to revalidate themselves, and gives the staff here the ability to clean out the database on a regular schedule.
    • CommentAuthorcopsworld
    • CommentTimeJul 24th 2008
     
    Well I for one hate to have to sign up to comment or ask a question.
    Been lurking here since the inception, once before (I believe), there was a round of deleting non-participating members which resulted in duplicate accounts for myself.
    Too many times before I can get into the conversation someone here has already helped the OP (that's great by the way) and no need for repeating.
    As it stands I have not submitted anything either due to the same reasons as someone said above, I don't see changing a color or two and the name and submitting it as designing..
    But, most, if not all of my websites use themes downloaded from here, and my blogs link back to this site as well as some of the members...Doesn't that count for something?
    •  
      CommentAuthorSean
    • CommentTimeJul 24th 2008 edited by Sean on the 24th July 2008 at 11:19:45 EDT
     
    Posted By: copsworldWell I for one hate to have to sign up to comment or ask a question.

    We made this a requirement in the very beginning to help keep spam to a minimum, not to make things harder for someone to comment or ask a question.

    @papab30 and copsworld: what you both seem to be missing to some degree is I am not proposing removing accounts that have commented or posted at least once (even if it was over a year ago), or submitted a design template, but for users who have never posted anything.

    There is no requirements for people to post threads, comments or designs. This is a users free choice.

    The purpose of not removing an account that has at least one comment, etc is to keep that conversation on the forum.

    Again, I am only wanting to remove accounts that are 8-12 months old or older and that have no trackable activity.
  5.  
    I understand that sean. I agree that it should be done. I just think they should be notified. Thats just me.
    • CommentAuthorpapab30
    • CommentTimeJul 24th 2008
     
    Posted By: conartistdesignsI understand that sean. I agree that it should be done. I just think they should be notified. Thats just me.


    Ditto. I understand where you're coming from Sean. Keeping threads intact is a good thing and such. And a clean up is probably needed. But some kind of notification to those users might be in order.

    I personally think that it's nice to have a core group of community users here who are active in the forums, and who also take the time to submit designs.
    • CommentAuthorcopsworld
    • CommentTimeJul 25th 2008
     
    Yeah I see it now and agree with you Sean..
    I think you will find that the majority of the users who have not posted anything will not respond to emails, but IMO it is right to try.
    • CommentAuthorbluecafe
    • CommentTimeJul 25th 2008
     
    What if a member is only registered to submit a design now and then but does not deliver one design per year? Then they would need to re-register if they do not deliver at least one design per year? I think one year is a very short period for deleting accounts.
  6.  
    Posted By: SeanI'm talking about users who have only registered an account and not posted, commented or submitted a design.

    Thanks for clearing that up. I get it now, and I agree. If they've done absolutely nothing with their account, then I say it's fine to drop them from the database.

    Send a warning email, or don't send one. I don't really think it's a huge issue.
    •  
      CommentAuthorSean
    • CommentTimeJul 25th 2008
     
    Posted By: bluecafeWhat if a member is only registered to submit a design now and then but does not deliver one design per year? Then they would need to re-register if they do not deliver at least one design per year? I think one year is a very short period for deleting accounts.

    As I mentioned before, this wouldn't matter. If you only submit one design and never come back again, your account would stay on the site because there is content tied to it.
    •  
      CommentAuthorSean
    • CommentTimeJul 25th 2008
     
    @acousticsam: I'm glad you understand what I was getting at now bigsmile
    •  
      CommentAuthorOutsider
    • CommentTimeJul 25th 2008
     
    Is it causing any speed issues with the site having all those registered names? If not, I don't see why they even need to be purged. Maybe a 3 year inactive purge done every year?
    • CommentAuthorfernbap
    • CommentTimeJul 25th 2008
     
    Outsider has a point. As far as i know, a thousand records in a MySQL database is close to nothing as to CPU load or performance.
    They also don't occupy anything drastic in terms of space.
    So, why the need to do anything with them?
    •  
      CommentAuthorJeremyD
    • CommentTimeJul 25th 2008
     
    why not? *shrug*
    •  
      CommentAuthorSean
    • CommentTimeJul 25th 2008 edited by Sean on the 25th July 2008 at 19:14:00 EDT
     
    As I mentioned a few times already in my previous comments, the purpose is to clean out the database, even though MySQL can hold a lot of information, when it comes time to optimize things code wise, it sure helps having things like un-used accounts removed.

    The majority of our back end, including our user registration/login logic is handled by WordPress. There are a lot of new things in the 2.6.x release which would help speed things up for OD.

    However we are running the latest stable and secure version of the 2.0.11 branch of WordPress. There are a lot of database changes, improvements, etc which is one of many reasons why I want to remove the accounts as I described above. It would help make a cleaner and smoother upgrade, plus there are some other 'secret sauce' things we have going on for improvements to OD, so any fluff if you will that we can remove will help in the long run.

    If anyone else has questions, please take a moment to read all my previous comments. I'm tired of repeating myself on this issue. If you have something new to add or ask, then feel free to comment.
    •  
      CommentAuthorgnome
    • CommentTimeJul 25th 2008 edited by gnome on the 25th July 2008 at 20:07:35 EDT
     
    This would be my take on it: remove accounts only under the following conditions:
    - have not logged in in over 12 months (this is important, because our logged-in lurkers want the convenience of knowing which threads they have or have not read)
    - have never posted a comment or thread, or a comment on a news article
    - have never posted a design

    Sean: here is a challenge for you: make threads with comments not yet read by any staff show up with blue background for staff members. It is no wonder you are tired of repeating yourself, since not everyone reads all the comments before they post.
    •  
      CommentAuthorSean
    • CommentTimeJul 25th 2008 edited by Sean on the 25th July 2008 at 20:33:57 EDT
     
    @gnome: Your take on this is very similar to mine. I'll run some database checks over the weekend to see which 'non used' accounts have actually logged in as you mention for the past 12 months. That might lower the amount of user accounts that get removed.

    As for your challenge, that sounds like something we can put together with a little thought since staff members have a different member/access level.

    We'll need to come up with some logic to look at the member access level and also threads with comments not yet read by any staff show up with blue as you suggest. We already have something similar site wide for logged in users, so with a little tweaking, I think it can happen.

    And yes, people need to read all comments before they chime in so they get all the information from the entire conversation. I am SO... tired of repeating myself.
  7.  
    I was going to say exactly what gnome said for the criteria. I also think an opendesigns newsletter is a great idea... Although, to be honest not too many newsworthy things happen here...
    •  
      CommentAuthorarwen54
    • CommentTimeJul 26th 2008 edited by arwen54 on the 26th July 2008 at 14:32:07 EDT
     
    I have to jump in here and say something. As some of you know I'm now focusing more on affiliate marketing and creating my own products to market. What does that got to do with anything, you ask? A lot! I've learnt how valuable a list is for one thing.

    Look, Open Designs has a huge database of registered users. Whether they are active or not, that is still very valuable. I mean you have a list! You have their email addresses. You could start a newsletter and you could actually get them coming back...and increase activity here as well as possibly earn some income for OD.
    Do not delete their accounts just because you think it will clean out the database. Not to be rude, but does having thousands of inactive users in the database cause a problem? I think not!
    So be smart..use the list!
    • CommentAuthorTrin
    • CommentTimeJul 26th 2008
     
    Lists make sense for business sites, but I would imagine that trying to monetize OD by filling newsletters with affiliate links would be off-putting to many members.

    Maybe I'm in the minority with my opinion, or perhaps I misunderstood your post.
    • CommentAuthorcthelight
    • CommentTimeJul 26th 2008
     
    upgrade the damn wordpress! Then lets see if we need to remove inactive users.
    •  
      CommentAuthorarwen54
    • CommentTimeJul 26th 2008
     
    Posted By: TrinLists make sense for business sites, but I would imagine that trying to monetize OD by filling newsletters with affiliate links would be off-putting to many members.

    Maybe I'm in the minority with my opinion, or perhaps I misunderstood your post.


    no, I don't mean that OD should should send out newsletters with a ton of affiliate links, but it wouldn't hurt to have another way to communicate with users besides the forum. A monthly newsletter filled with informative tidbits, is just another way to keep in touch with the users and it doesn't hurt to promote some products or services that add value to the community, like for example, maybe a list of members who offer hosting, members who port templates into WordPress themes. There is nothing wrong with helping each other prosper. Anyway, I am not admin here, nor am I a mod. Probably that is a good thing, as my opinions are not always popular wink
    • CommentAuthorpapab30
    • CommentTimeJul 26th 2008
     
    Posted By: arwen54Look, Open Designs has a huge database of registered users. Whether they are active or not, that is still very valuable. I mean you have a list ! You have their email addresses. You could start a newsletter and you could actually get them coming back...and increase activity here as well as possibly earn some income for OD.

    Do not delete their accounts just because you think it will clean out the database. Not to be rude, but does having thousands of inactive users in the database cause a problem? I think not!
    So be smart..use the list!

    This is totally true about what I was saying earlier. In the past eight months I have worked on three different social networking projects. Every single one of these projects were just dying to have users. Open Designs has thousands of users, email addresses.....not trying to do something with these accounts, in fact wanting to just throw them away is just a waste.

    Contact them, entice them, make them want to keep visiting. You got them here once, you should want to keep them coming back.
    •  
      CommentAuthorSean
    • CommentTimeJul 26th 2008
     
    @arwen54: The suggestions you make about a newsletter promoting who offer hosting, members who port templates into WordPress themes could be done with a monthly forum post.

    Newsletters are ok, but we would also need a way for people to opt in or out and right now we don't have that... all the 1,000's of users who have signed up for OD didn't agree to receiving a newsletter, so for us to just send out something might cause issues.

    Then we would also need someone to maintain the list and putting together the newsletter.

    I guess this needs more thought but my gut feeling is a newsletter for OD wouldn't offer anything new that couldn't be done in a forum post.
    •  
      CommentAuthorSean
    • CommentTimeJul 26th 2008
     
    @papab30: We have 1,000's of users who are registered that haven't logged into the site in over 12 months.

    How are we to entice them? If they don't see something on the site in either designs or in the forum, we don't have much else to offer them.
    •  
      CommentAuthorSean
    • CommentTimeJul 27th 2008
     
    I'm doing some testing of WordPress 2.6 on our development server with a backup of our current user base and content to see how things run and work. Once I talk with Joe and Christopher and we do some additional testing, we can post a new thread about what will happen next.