Sorry for the offtopic post but this is driving me nuts. I bought a very nice pen tablet from buy.com which came bundled with Adobe Elements. The website said it came with version 3.0 but when I got the software/tablet, the disk in there said it was elements 5.0 (but the serial printed on the envelope was for version 3.0). I contacted Adobe and they basically told me "tough cookies, contact the reseller - we don't support version 3.0 but you can probably upgrade for another 100$ to the latest version) and when I contacted buy.com via email, they gave me a form letter that said "send it all back for a refund" - except all I need is the bleeping serial for the version they sent me!! OR a copy of version 3.0 since I already have the serial ... Anyone have a number for buy.com support? or any suggestions? HELP?!? I am lost in 'bot email h3ll!

Thank you Aaron. I called them and for them to "fix" the software issue, I have to ship the whole thing (12x9 tablet set PLUS the software) to them at my OWN expense, wait for them to receive it, process it, and send me a "replacement" in 7-10 business days after they receive and process. Anybody know where I can get a full version of Adobe Elements 3 since I have the serial for it? or a license/serial# for version 5 (which they sent me on CD with the version 3 code)that I can purchase or whatever if you got multiple copies of it bundled with stuff you bought? This just seems ridiculous to be jumping through so many hoops?!

Posted By: DeanStevat my OWN expense

In Australia, if the seler stuffs up they are 100% liable for the costs... check with your laws, they may have to pay, not you.. it's not your fault.

Icyone: that sounds like it might work (starting July 1^st), since all the old Macromedia stuff works like that.

@Icy .. thank you. I have the elements for Photoshop serial, not for Premiere (and I have never edited video)but I appreciate the link!


@DeanStev: I called Genius (the folks who made my tablet) and their tech support was the nicest I have talked to in a long time! We will see if I get the serial for Ver 5 or a place to download ver. 3, or what, but the gentleman seemed to be very willing to go look it up and let me know what he could do. A lot more useful than the people at buy.com (who barely speak English with an accent so heavy I can't understand it the first time around - and I am very used to a variety of accents!!!) or even Adobe, and I know some of the head honchos at Adobe from events I have attended ...


@cthelight: Thank you for the offer. My frustration is that I bought the more expensive version of the tablet (by about 25$ admittedly, but that's a month of hosting!) to get the bundled software, and have come up against a brick wall both on the adobe and the reseller (buy.com) side of things.
No wonder Adobe gets pirated all the time... their software is VERY spendy (the UPGRADE to version 6 costs more than what I paid for the tablet!! and its a nice 9x12 tablet with pen and mouse!) and they refuse to support older versions as if they were ripped up dirty socks! *grumble*


Keep your fingers crossed for me folks ;) And THANK YOU THANK YOU for all the info!

@Perth: in the US, most sellers will pay for a return for exchange, but an outright return if they shipped the wrong size/item? my experience has not been great ... esp overstock.com!

Newegg was @$150+11$ shippingNewEgg Price while buy.com was $114 plus FREE shipping (or 2 day express for 6$) so with Taxes and everything it was about 123$ shipped - the software bit is mostly aggravating, but if it doesn't get resolved, I do have photoshop CS3 which is a bit overkill for some of the basic photo editing I need to do ... but it does the job. Tho even with 2GB RAM, large photo files are VERY hard to open on my older XP system ...

Thanks IC1 ;) I even called them and they do not support anything except versions 5 & 6 right now although their archives may have "updates" available. They were about as helpful as an aspirin for a ruptured appendix :P

Thank u IC ;) home is xaosqueen [at] yahoooooooooo. Its funny since I have the disk for version 5, that came bundled with the serial for version 3, and its driving me monkeysh!t cr@zy dealing with the tech support all around. Supposedly the guys at Genius are goint to get me a working/unlocked copy since they do not have access to disks or codes ?!? Weird huh? Still waiting on them tho ... Oh well. Good thing i have plenty to keep me insane!