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Water Cooler: Blue Host support woes

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      CommentAuthorperthmetro
    • CommentTimeJan 29th 2008 edited by perthmetro on the 29th January 2008 at 07:00:58 EST
     
    I've moved over all my 'stuff' to bluehost and now i'm starting to regret it after this little start to some support queries i had... Here's a post in their forum from their online chat.. it is terrible!

    http://www.bluehostforum.com/showthread.php?t=11721

    what to do????

    edit: oh my gawd!!! I just got this from the online chat support... (i disguised my name as terry)

    tr [05:40]: Welcome to our real-time support chat. How can I help you today?
    terry [05:40]: i have a prob lem
    [05:41]: hiya
    [05:41]: how are you
    [05:42]: have a prob with my email
    tr [05:42]: what is email
    terry [05:43]: what is email?
    [05:44]: thats where you send electronic messages to one another with a computer and an internet connection
    [05:44]: do you understand?

    edit: I finally got an decent chat/answer after pretending to be a girl called Jill with a mum dying of cancer... the sympathy card worked!
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      CommentAuthorLobsterMan
    • CommentTimeJan 29th 2008
     
    I was a mod at a computer forum a few years back, they were using bluehost and it was mostly trouble.
    • CommentAuthorniemion
    • CommentTimeJan 29th 2008
     
    What what what?

    The support asks you what email is? Or have I overlooked something?

    Surely it most be some kind of a bot. shocked
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      CommentAuthorjanpd24
    • CommentTimeJan 29th 2008
     
    I'm a little shocked myself. Well, actually I'm very shocked

    How can they not know what email is?!
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      CommentAuthorJJenZz
    • CommentTimeJan 29th 2008
     
    Haha i think it may be someone that's not too hot with english and they probably meant "What is your email (address)?"
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      CommentAuthoricyone
    • CommentTimeJan 29th 2008
     
    I like Bluehost, however support can be slow and very unhelpful one moment to quick and spot on the next.
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      CommentAuthorperthmetro
    • CommentTimeJan 29th 2008
     
    That'll teach me for asking for help... one of the mods on the forum called me belligerent then promptly banned me and my post... lol .clap
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      CommentAuthoricyone
    • CommentTimeJan 29th 2008 edited by icyone on the 29th January 2008 at 20:15:01 EST
     
    What's the problem with your email Pete? Setting it up? or?

    After many support woes I have found lots of support links, flash tutorials and help links for bluehost. Perhaps I can point you in the right direction
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      CommentAuthorperthmetro
    • CommentTimeJan 29th 2008
     
    Thanks, I got the problem sorted... i was trying to configure a catchall email forwarder but i found that they don't have it.. thanks a lot anyway.

    I think it will be less traumatic in future getting support form other means than via BlueHost themselves. I'll do my time with them then move on I think.
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      CommentAuthoricyone
    • CommentTimeJan 29th 2008
     
    Posted By: perthmetroI think it will be less traumatic in future getting support form other means than via BlueHost themselves. I'll do my time with them then move on I think.
    I've been using only email support but it takes awhile nowadays.

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